CUSTOMER SERVICE
LHF CO has a dedicated customer service management team and associates ensuring expeditious and superior support. The dedicated customer service team ensures on time, accurate and flawless execution at all times. Each customer service associate is dedicated to an account and is extremely well versed in specific customer and all account operational compliance requirements.
Customer service acts a liaison between the various departments and the sales team, with the objective of ensuring superior service and support for customers.
LHF CO’s streamlined processes and planning team offers our retail and licensing partner’s effective speed to retail service, aggressive replenishment programs, and superior inventory management. Our planning department is staffed with top former buyers and planners from some of the best retailers in the industry. They understand how buyers think, plan appropriately, and collaborate in developing successful strategies.
MERCHANDISING & DESIGN
LHF CO manages the capabilities of a full design house, providing customers with guidance on fashion trends, original designs, and delivering key market insights to our buyers’ merchandising activities. Our customers have come to rely on these services and place significant value on both the company’s creative expertise and our feeling for the pulse of fashion and customer trends.
With a view of weekly sales reports across our US retailer partners, we possess industry leading awareness of product trends and successful themes across multiple categories.
From the Web to hidden local boutiques, to conducting internal targeted focus groups, our core creative competencies leave no stone unturned in pursuit of relevant trend research and analysis.
SOURCING & MANUFACTURING
LHF CO sources its products domestically, as well as the western and eastern hemispheres.
Domestic Sourcing and Production: The Company’s market niche was founded on a platform of superior product and service, and has mastered domestic production enabling expeditious service, while retaining quality and cost efficiency. It has accomplished this through partnering with domestic compliant mills & factories to meet or exceed federal standards and our personal commitment to social responsibility.
Offshore Development and Sourcing: To be a full service competitor in today’s market, it is imperative that LHF CO has a top notch development team embedded within its sourcing group that is highly skilled at translating, validating, and bridging prototype designs to a completed finished commercial product.
We have worked with factories all over the world from Asia and Africa, to Central and South America. Our collective experience working with the worlds best retailers and brands has helped us develop a network of the “best in class” partners in all apparel categories.